Manual Lock Policy

Department Directories

Department Support Contacts

For assistance with system login information, website usage, or general information requests, please contact:

Contact Us

E-mail:

sales@afrwholesale.com

Phone:

888-913-3912

Chat:

Open Chat Portal

For technical support assistance with Loan Center, please contact:

Loan Center

E-mail:

loancentersupport@afrwholesale.com

Phone:

973-646-3075

Chat:

Open Chat Portal

Need assistance or have questions regarding specialty lending?

AFR Specialty Lending

Phone:

973-387-7207

E-mail:

Experts@afrwholesale.com

For assistance with pre-submission scenarios and/or program related questions, please contact:

Scenario Desk

Please utilize the Scenario feature in Loan Center. On the top of your DASHBOARD view, click NEW (the 1^st button in the row in the HELLO box) to reveal the SCENARIO section where you can communicate directly with AFR’s Scenario Department.

You may also email:
scenarios@afrwholesale.com

Please send all emails to the scenario desk using this format:
Subject Line: Financing Type (FHA, USDA, VA, FNMA, FHLMC, Jumbo)
Email body: Client Name, AE, Property Type, Program (if known), Family’s Last Name, Question

Escalations

For escalations of loan files currently in process, please select the ESCALATION button located in your loan's loan center and complete your escalation request in the window provided.